social media
customer care
for your business

Social media not only tends to the communication channel for people but also is the space to allow clients in sharing personal opinions. SHAREWORK company has been trying to monitor conversation proactively which protects brands and build customers trust as much as possible.
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As a provider of outsourced social media services, we are providing many packages: the assigned platform is required from clients, monitoring, moderation, adapt the best practices, social media expert agents, content specialists and data reporting to increase the effectiveness for each project. Our main goal focuses on enhancing the client experience and protecting brand names, minimizing implicit risks, developing and building customers advocacy in the social media.

Learn more about how we’ve collaborated with leading domestic and foreign companies to build social media customer care channel by applying 4 strategy tools that fit to customers’ needs and wants:
Social media controlling and monitoring
Our company uses the right set of tools to observe your brand, goods and rivals which allow your firm to be stable on your brand and industry.
Community moderation
Our specialists verify user contents and communities for the largest local or international firms. We encourage and recommend our clients to choose participation instead of applying censorship.
Response and engagement
Responding in a public manner seems to be a difficult task, especially is social media. Therefore, our company chooses the solution is that we participate proactively the conservation with customers to seize the opportunity by developing detailed instructions based on three main factors: what to say, when to say and who to say it.
Social media plays key role in providing a wealth of insight into your business. Then, we support and provide the worth report and data to enhance your social media strategies. In addition, valuable date also relevant to center operations including: sentiment market, quality scores and etc.
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